FREQUENTLY ASKED QUESTIONS
What methods of payment do you accept?
We accept payment via Credit Cards, Debit Cards, 3D secure credit cards, EFT and instant EFT.
Is there a delivery charge?
A delivery fee is applicable. Delivery charges will be calculated based on delivery address and dimensions of the specific order.
Can you customise certain products?
We offer customisation on all of our pieces. If you see something you like, but prefer to make some changes, just give us a shout and we will assist to bring your vision to life.
Can someone help me plan and design rooms?
Yes, in order to find out more about our design and planning services, please contact us at nicola@bestiil.co.za.
What happens if something goes wrong with my product?
In the unlikely event of something going wrong with your product, please contact us immediately via email (nicola@bestiil.co.za) or on 071 352 9599.
Why are some items out of stock?
Due to high demand, some items sell out faster than others. If a product is out of stock, specified lead times will apply. Lead times and costs are dependant on the nature of customization as well as availability of raw materials.
The availability of a product:
The majority of our products are manufactured on order with lead times varying from 12 days to 4 – 8 weeks depending on the nature of the item as well as the extent of customization, if any. Lead times are specified for each specific product. Any delay in delivery date will be communicated to the client ASAP.
How can I get large items home?
Be STIIL uses a preferred courier company for delivery of all orders. The option to collect your order, free of charge, from our factory can also be arranged. The Courrier Guy, will contact the customer to arrange delivery once payment has been received. No deliveries will be made during weekends or public holidays. Wherever possible, delivery will be made within three to four days (excluding Saturday and Sunday), following the agreed lead time.
