TERMS AND CONDITIONS
INTRODUCTION
We are Be STIIL, Registration Number: 2022/398238/07. Our Head Office’s physical address is 8 Lood Street, Brackenfell Industria, Brackenfell, Cape Town, South Africa.
These Terms and Conditions shall apply to all orders concluded by or with Be STIIL for the sale and/or supply of products on our online shop, www.bestiil.co.za (the “Site”). When you submit an order to Be STIIL, give any delivery instruction or accept delivery of any products, this shall constitute your unqualified acceptance of these Terms and Conditions. However, nothing in these Terms and Conditions affects your statutory rights.
PRODUCT INFORMATION
All products are advertised on the Be STIIL website (www.bestiil.co.za ). While every effort is made to ensure that the product you buy, including timber, fabric and leather products, corresponds as closely as possible to the sample depicted on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of Be STIIL products.
PRICE AND METHOD OF PAYMENT
The prices displayed on the Be STIIL website are quoted in South African Rands, which is valid and effective only in relation to supply in South Africa. All prices are inclusive of VAT.
Full payment of the price and delivery charges (where applicable) is required before products will be delivered or collected. The product remains the property of Be STIIL until payment is received in full.
All major credit and debit cards as well as EFT payments are accepted.
In the case of EFT payments, proof of payment must be forwarded to nicola@bestiil.co.za. Please allow 3 business days for the receipt of EFT funds to be confirmed. Goods will only be released for collection or delivery once the receipt of funds has been confirmed.
When making an EFT payment, Be STIIL advises customers to be vigilant and confirm all relevant and necessary information before making payment. Should the payment be intercepted by fraudulent third parties, Be STIIL shall not be liable for any loss suffered by the customer. Please be advised that Be STIIL will not proceed with the contract of sale if we cannot confirm receipt of funds as a result of fraudulent interception.
Please retain your invoice as proof of purchase. Regrettably, no returns, exchanges or refunds will be considered without the original invoice.
Prices on the website are subject to change without notification.
SPECIAL ORDERS
You will be provided with a non-obligatory quotation for all custom orders and back orders (collectively “special orders”). It is your responsibility to verify the correctness of all information on the quotation in order for Be STIIL to proceed with production.
For special orders, a deposit of 100% (to be finally determined by Be STIIL depending on the circumstances) in advance is required. You may not cancel an order for special orders prior to delivery, unless Be STIIL allows this in their discretion. In the case that the special order is cancelled, you will forfeit any deposit or amount already paid for the special order.
Lead time for special orders depends on the product, its availability and performance by Be STIIL’s suppliers or manufacturers. The anticipated lead time will be stated on the sales order. Be STIIL will inform you of any delays. It is acknowledged that products that are subject to special orders may differ from samples due to hand made processes and also the considerations set out in the PRODUCT INFORMATION section above.
DELIVERIES AND COLLECTIONS
A FEE IS CHARGED FOR ALL DELIVERIES. You will be charged for the cost of delivery which will be reflected on the appropriate invoice in accordance with the prevailing Be STIIL policy.
You can also elect to collect goods at our distribution centre located in Brackenfell, Cape Town. All risk in the Product shall pass to the customer upon delivery or collection.
CARE INSTRUCTIONS AND MAINTENANCE
Care instructions and maintenance advice regarding the use and application of products can be provided for all products on request.
Special care instructions will be stipulated on the product invoice.
STATUTORY WARRANTY
- The product is reasonably suitable for the purpose that it was generally intended for;
- The product is of good quality, free of defects and in good working order and;
- The product will be durable and usable for a reasonable period of time.
Be STIIL will only be liable to honour a warranty if:
- The defect existed at the time of delivery or collection and manifested during the warranty period;
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The product concerned is used for the purpose intended and in a domestic environment i.e. commercial use is not warranted;
- The customer duly complied with the Be STIIL Care Instructions available on request;
- The customer provides the original invoice;
- The product was assembled by Be STIIL
Be STIIL’s warranty provides for the free repair or replacement of any faulty component within the warranty period.
COOLING OFF PERIOD
Section 44 of the Electronic Communications and Transactions Act may apply to your electronic transactions. If your transaction qualifies as an electronic transaction and you qualify as a consumer under the ECT Act, you may be entitled to cancel some electronic transactions within seven days, without reason or penalty. This means that you have to return new, unused goods, and we will refund the purchase price. The only cost levied against you will be the direct cost of returning the goods.
FURNITURE RETURNS
In addition to a product being returnable in terms of the Returns Policy below, if the customer is not happy with their furniture purchase or has made an error with their furniture purchase and wishes to exchange or return their furniture purchase, the customer may do so within 10 business days of purchase. Goods must be returned in their original condition and packaging along with the original invoice. The customer may choose either a credit or exchange, unfortunately no refunds are given.
Should the customer wish to return their product, the customer will be charged a 20% handling/restocking fee for the return of the furniture product in terms of this section (this fee may increase dependent on circumstances). If the product requires upliftment, a collection fee will in addition be charged. The customer will be given a store credit for the value of the furniture product less the handling fee.
If the customer has chosen an exchange, they may not choose a product that exceeds the purchase price of the original product less the handling fee, collection fee and use charge if applicable, unless the customer pays in the difference in the purchase price.
Before store credit or exchange is processed, the product will be assessed for wear and tear. Should there be evidence of use, we will impose a charge for use. This charge will be in line with the extent of use.
This section does not apply to custom or made to order products.
It is acknowledged that exchanges are subject to product availability at the time of the request for exchange.
Physically altered, partially disassembled or damaged product may not be returned or exchanged in terms of this section. Be STIIL will check the condition of products presented for exchange or returned accordingly.
RETURNS POLICY
Be STIIL will process your return request in the following circumstances:
- If your purchase falls under the ECT Act, you may return an undamaged, non-defective product in the event that you change your mind about the product within 7 (seven) business days of delivery of products, which return shall incur a collection charge, equivalent to the initial delivery fee.
- You may return a product if you have not had the opportunity to inspect the product and upon inspection the goods do not meet the type or quality reasonably expected from the agreement, within 10 (ten) business days of delivery free of charge. Be STIIL may charge an additional fee for wear and tear.
Returns Procedure
- Should you wish to a return a product, you will need to log a return request here: https://www.bestiil.co.za/contact/product-returns/
- As you agreed to inspect the product for defects or damage before accepting delivery, you are encouraged to submit photographic proof and you must provide full reasons for alleging that the product is defective, including stating how the product was utilised during the period that it was in your possession.
- Should we be of the opinion that your product is returnable we will contact you to arrange collection or advise you if you may drop off the product at our warehouse (product and store dependant)
- Once the return has reached our warehouse e, the product will be inspected before the return is processed.
- If you have proven that the statutory warranty has been breached, you may choose a refund, store credit, repair or an exchange if possible.
- If you have proven that any of the extended warranties have been breached, we may offer you a repair, exchange or store credit at our discretion.
- If you have returned the product within 7 (seven) days in terms of the ECT Act or within 10 (ten) days if you have not had the opportunity to inspect the product you may receive a refund, less any applicable collection or wear and tear fee.
- Should you wish to elect a refund, the refund be processed only once you’ve provided our accounts department with confirmation of bank details by way of bank confirmation letter and your bank details have been verified.
- All refunds will be processed every Friday, allowing 2 – 4 business days for the funds to reflect once the credit has been processed.
Be STIIL will evaluate the defect and honour warranties if:
- The defect existed at the time of delivery or collection and manifested during the warranty period;
- The defect did not arise due to normal wear and tear or misuse/abuse by the customer;
- The customer duly complied with the care instructions and maintenance.
DISCOUNTS, PROMOTIONS AND SALES
All discount offers exclude “Promo” or “Sale” items, unless otherwise specified. All special offers are subject to stock being available.
ERRORS
Be STIIL makes every effort to ensure that the information we provide is correct. However, we cannot be held responsible for any form of misprint or defect. Details of your order should be checked and confirmed by yourself when your order is placed and signed off (We do not hold ourselves responsible for any incorrect orders placed).
Should any of our products contain an obvious error regarding the price displayed for the product, Be STIIL will correct the error as soon as we have been notified thereof. Be STIIL will not be bound by the incorrect price.
AMENDMENTS TO THESE TERMS AND CONDITIONS
Be STIIL may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the Site.
GENERAL
Unless any applicable law prescribes otherwise, any agreement made with Be STIIL to buy a product or a connected service, shall be governed by the laws applicable to South Africa.
Updated: 14 February 2023
